Frequently Asked Questions
Q: I only have a few delinquent customer accounts, I feel like they may be more trouble than their worth, is that the case with your company?
A: No, not in any way, many of our clients place just an account here or there as they pop up. Your money is your money, collecting on it is the right thing to do.
Q: The balances are very small that are owed to us, sometimes only ($50-$100), are those worth your time?
A: Yes, we accept all dollar amounts, we can’t work a $25.00 balance for months at a time of course, but we will put them through our regular collection process.
Q: How do you charge, what is the set up cost involved, is there a contract, and are there any additional costs that we will incur?
A: There are no set up costs, no hidden fees, no contract, and no cost to you at all unless we are successful in the recovery. No collection – no charge. The rate is determined by the age, background, and additional details of the placement, but will be clearly defined from the beginning of the relationship.
Q: I have heard some bad things related to Collection Agencies, how do I know your company is forthright and not one of the “bad actors”?
A: The answer to this question is that only our current clients can answer that question. We expect nothing less than for you to confirm our decency in character before coming on board with us. Let us know your industry and we’ll give you several references. We are licensed, bonded, and insured and we treat people appropriately. Although debt collection tends to have a stigma attached to it, we daily work on quelling that stigma.
Q: The reason I’ve been considering using a collection agency is that I just don’t have the time to keep chasing people for revenue that is very old. But, I can’t help to think that it’s my responsibility, am I better off hiring a new employee or doing it myself?
A: The overwhelming number of our clients that use our service so that they can run their current daily office activity would amaze you. They, just like you, have ordinary current collections to manage, current patients or customers to schedule, service and many other office functions to fulfill. They place with us the accounts that arrive at 90-120 days old so they are properly managed, because they just don’t have the time to waste chasing old funds. If they take the time to do it, they end up behind on many other daily jobs. This way they have a system in place, and the system is time based, not emotional.
Q: The money that is due us is very important and we would like it collected, but we’re concerned that our reputation for using a collection agency could be tarnished?
A: Controlling an anonymous comment on the internet is practically impossible, but people tend not to give much credibility to anonymous postings. Very rarely do people that owe money speak poorly of their creditor because they used a collection agency to help recover a past due debt. People don’t want to attach their name in an attempt to smear our clients for hiring a professional and ethical agency to collect what is rightfully owed.
Q: We’ve used collection agencies in the past, and they might collect 1 or 2 accounts and then we never hear from them again, nor do we receive updates or reports, and we don’t know when they have stopped working our accounts?
A: We work our clients’ past due accounts for several months diligently and outperform our competitors by leaps and bounds. Many times we out-collect them by 40-50%. You will receive closure for all of your accounts (successful or other), we recognize this is critical to our client’s needs. You will have full access to view any or all of your accounts in any report mode you wish 24/7. We will be there when you need us.
Q: Ok, how do we start?
A: It’s actually very simple, call us or email us and we’ll get you going and returning your lost revenue ASAP. (774) 804-DEBT (3328) or click here to contact us via email.
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